Frequently Asked Questions
We constantly deliver the best custom printed USB drives
for all our clients using the procedures outlined in this FAQ.
for all our clients using the procedures outlined in this FAQ.
What is your Lead Time?
Since we have our own factory, we can deliver to you high quality USB Cards in the shortest amount of time. Our products have a lead time (time from order to delivery) of only 6 days for orders between 10 and 5000 units. Example: order 500 Wafer USB Cards printed with your logo in 4 colours and pre-loaded with your data, and you can have them in just 6 working days if you place your order today! If you want 5000 logo printed USB Cards, you may have them in the same time frame. In fact, our research shows on average we are by far the quickest supplier of custom branded USB Cards in the world.
We offer data preloading, file lock/dual zone, auto run function, and more. Please see Products section or contact us for more information.
After your order has been placed, you will receive instructions on how to pay via email. It’s quick and simple - we accept all payment methods from credit card to bank transfer. For some repeat customers, public sector, and larger companies, we can offer credit terms. Note: Before we can ship the order, we need to have received payment from you unless you have agreed upon credit terms with us.
While others require an Minimum Order Quantity of 100-200 units, our MOQ is only 10 units. In fact, we encourage small trial orders!
Yes.
The main factors that determine prices are the memory capacity and order size. Note the price of memory fluctuates and depends on market conditions. Please contact us or fill out an online quote form today, and we will provide you with an accurate quote. You are not obligated to order at any time.
Storage capacity is strictly dependent on the memory size of the product. Our USB Card products have memory sizes from 32MB all the way to 16GB. To estimate the size needed, consider the average photo size is 2MB, average MP3 music file is 4MB , and the average movie size is 500MB.
All our products are backed by a 10 years warranty.
Our company is ISO 9001:2015, ISO 14000, and FFC certified.
Yes. All our products have RoHS certificates.
We collect free of charge and immediately from anywhere you are located. If we get it wrong, we will make it right very quickly. 100% satisfaction guaranteed!
To ensure you get the highest quality products, we only use Grade-A quality memory from reputable suppliers such as Samsung, Hynix, Intel, and Micron: the same components used by companies like Apple and Sony.
Currently we deliver to all EU countries, USA, Canada, Australia, New Zealand, Hong Kong, Singapore, and South Africa.
We have established ourselves as a trusted supplier of customised USB Cards to businesses, schools, and government organisations worldwide. Thanks to our own ISO-9000 certified factory, we can consistently deliver high quality USB Cards with the shortest lead times in the industry. Furthermore, we are passionate about customer service, and will do what it takes to help you run a successful promotion.
Since we have our own factory, we can deliver to you high quality USB Cards in the shortest amount of time. Our products have a lead time (time from order to delivery) of only 6 days for orders between 10 and 5000 units. Example: order 500 Wafer USB Cards printed with your logo in 4 colours and pre-loaded with your data, and you can have them in just 6 working days if you place your order today! If you want 5000 logo printed USB Cards, you may have them in the same time frame. In fact, our research shows on average we are by far the quickest supplier of custom branded USB Cards in the world.
How do you Add a Logo to the USB Drives?
- The product type and material usually dictates the printing/branding methods used. Our in-house departments specialize in each of the printing methods below to ensure the highest quality standards are maintained.
- Screen Printing – Screen Printing is most suitable for logos with 1-4 colours that have no shading or colour gradation. Before printing, inks are custom mixed to match the Pantone® colour references denoted on the Virtual Proof (a virtual proof is an electronic document that shows how your logo/details would look when branded on a given product). Screen printing works best on plastic USB drives.
- Laser Engraving – Laser Engraving gives a very precise and clean finish and is ideal for logos with sharp and well defined borders.
What Kind of USB Data Services Do You Offer?
We offer data preloading, file lock/dual zone, auto run function, and more. Please see Products section or contact us for more information.
How Can I Place an Order?
- Contact us by email or phone and we will email you a full price list, post samples, and provide a virtual proof showing how your logo looks on the product. An account manager will be assigned to you to guide you through this process. There is no obligation to order at any point. Note: Sending us your logo in a high resolution or vector file format will speed up the process.
- Review the virtual proof we email you. You may request as many changes as you wish or ask for any additional information you require.
- Order online - retrieve your password then login to our customer Centre and use the Order Tool - it's quick and easy! You can also order via your Account Manager - email him or her with an order confirmation or purchase order. State the quantity, memory capacity, accessories, delivery, and billing address along with any other relevant information. Please remember to attach the virtual proof you wish to use.
How do I Pay and What are Your Payment Terms?
After your order has been placed, you will receive instructions on how to pay via email. It’s quick and simple - we accept all payment methods from credit card to bank transfer. For some repeat customers, public sector, and larger companies, we can offer credit terms. Note: Before we can ship the order, we need to have received payment from you unless you have agreed upon credit terms with us.
Do you have a Minimum Order Quantity?
While others require an Minimum Order Quantity of 100-200 units, our MOQ is only 10 units. In fact, we encourage small trial orders!
Do you Offer Samples?
Yes.
How Much do USB Cards Cost?
The main factors that determine prices are the memory capacity and order size. Note the price of memory fluctuates and depends on market conditions. Please contact us or fill out an online quote form today, and we will provide you with an accurate quote. You are not obligated to order at any time.
How much Data can a USB Card Hold?
Storage capacity is strictly dependent on the memory size of the product. Our USB Card products have memory sizes from 32MB all the way to 16GB. To estimate the size needed, consider the average photo size is 2MB, average MP3 music file is 4MB , and the average movie size is 500MB.
What is Your Warranty Period?
All our products are backed by a 10 years warranty.
What Accreditations and Certifications does Your Company have?
Our company is ISO 9001:2015, ISO 14000, and FFC certified.
Are your Products RoHS Compliant?
Yes. All our products have RoHS certificates.
What is Your Return Policy
We collect free of charge and immediately from anywhere you are located. If we get it wrong, we will make it right very quickly. 100% satisfaction guaranteed!
Which Brands of Memory do You Use in your Products?
To ensure you get the highest quality products, we only use Grade-A quality memory from reputable suppliers such as Samsung, Hynix, Intel, and Micron: the same components used by companies like Apple and Sony.
Where can You Deliver?
Currently we deliver to all EU countries, USA, Canada, Australia, New Zealand, Hong Kong, Singapore, and South Africa.
Why Should I Order Customised USB Cards from You?
We have established ourselves as a trusted supplier of customised USB Cards to businesses, schools, and government organisations worldwide. Thanks to our own ISO-9000 certified factory, we can consistently deliver high quality USB Cards with the shortest lead times in the industry. Furthermore, we are passionate about customer service, and will do what it takes to help you run a successful promotion.